Cancellation Policy

1. Cancelling an appointment

Plans change — we get it. At RY Barbershop we respect your time and our barbers' time, so we ask that cancellations or reschedules be made at least 24 hours before your scheduled appointment.

You can cancel through:

• Our online booking system (the link in your appointment confirmation).
• Calling (469) 288-7327 during opening hours.
• Texting the same number with your name and appointment time.

2. Refunds

Refunds are handled as follows:

• Cancelled 24+ hours ahead: full refund, no penalty.
• Cancelled with less than 24 hours' notice: a late-cancellation fee of 25% of the service price may apply.
• No-show: we reserve the right to charge 50% of the service price, and a deposit may be required for future bookings.
• Services already completed: no refunds on finished services. If you're not happy with your cut, let us know within 48 hours and we'll make it right at no extra cost.

3. Late arrivals

We value punctuality. If you arrive late:

• 0–10 minutes late: your appointment proceeds with the time remaining.
• 11–20 minutes late: you may be asked to wait or reschedule, depending on barber availability.
• More than 20 minutes late: this is treated as a no-show and the corresponding policy applies.

4. Rescheduling

Reschedules are subject to availability. If you need to change the date or time of your appointment, do so at least 24 hours in advance to avoid charges. Reschedules within 24 hours depend on availability and may incur a late-cancellation fee.

5. Deposits

For certain premium services or during peak times (weekends, holidays), a non-refundable deposit may be required to confirm your appointment. The deposit is applied to the total of your service. Deposits are forfeited in the event of a no-show or a cancellation with less than 24 hours' notice.

6. Emergencies and exceptional circumstances

We recognize that medical emergencies and unforeseen circumstances happen. In those cases, contact us as soon as possible and we'll assess each situation individually. Supporting documentation may be requested where applicable.

7. Changes made by RY Barbershop

In exceptional cases RY Barbershop may need to cancel or reschedule your appointment due to barber illness, shop emergencies or conditions beyond our control. In those cases we'll offer priority rescheduling at no extra charge, or a full refund if you'd rather not reschedule.

8. Contact

For any questions about cancellations or refunds, contact us:

• Email: RYbarbershop0@gmail.com
• Phone: (469) 288-7327
• Address: 1144 N Plano Rd, Richardson, TX 75081